GitHub is so FAST07 Mar 2013
Github surprised me in terms of the speed of support/development/review/deployment.
Yesterday when wandering around GitHub, I found a bug:
I haven't seen this bug in years of browsing GitHub, it has to be introduced by recent changes. I tweeted about it, and got confirmed by @zhengjiehan. Then I wrote a ticket to GitHub with screenshots and repo names attached. After that, I continued with my practice of Racket, since it usually take one business day or more to get a reply (it is Saturday, right?).
But I got a reply (and a laughter) in ~70 minutes, at 2:40 AM, UTC+8:
That's hilarious! Um, we just like being precise? Kidding. I'll write up an issue.
Thanks for letting us know!
OK, they replied quick, then I went on my work.
Less than 2 hours later, I got another mail (4:17 AM, UTC+8):
We've fixed this bug and the repo numbers should be looking much nicer now.
I then opened the 2 repos with problem, it got fixed!
I couldn't believe that, from a ticket to deployment, GitHub uses less than 3 hours! Ticket sent, received, support guy file an issue, dev get that issue, figure out the reason, fix it, pass peer review, get merged, and finally deployed in 3 hours!
I don't know why it's extremely fast. Perhaps their support service is run by developers, many developers are full stack, developers have the permission to deploy a modification with a single click…
I don't know, but it's FAST.
 Linode as a notable exception.